What about your customers who don't get their orders and aren't aware of this forum?

All customers get their package sended, if not they can contact u and we sent again, we help BIB

Lou_Cypher hat geschrieben: ↑Freitag 20. Mai 2022, 12:06 DutchDiscounter hat geschrieben:

> why you don t sent your order nr by pn/intern mail here at Menshelp so we
> can help you?, we give by receiving complains with order nr's 100% guranty,
> but emails can be not delivered by spamfilters... so you can often read
> here in this topic, that s why we ask by intern mail here at Menshelp so we
> can help you,
>
> se we are waiting for your pn/inten mail with your order nr here at
> Menshelp, so we can help you

Hi,

thank you for your fast response, but I am not able to write PN to you, because I am new at this platform and the option to write PN is not released to me.

But what is about your contact form at your homepage, I used it including the Order Number?

Greetings Lou,

looking forward that we solve this situation.

we sent you a pn now

DutchDiscounter hat geschrieben:

we sent you a pn now

Thanks a lot, but I am still not able to answer or write PNs.

But luckily I wrote you another email at your dutchdiscounterathotmail adress and you are very fast, because I recieved an email this morning with:

its done now, we will sent

Dutch Discounter
Titel
Bedrijf

So it seems you has solved it fast and unbureaucratically.

Thank you very much for your support and fast response.

Lou.......

DutchDiscounter hat geschrieben:
> All customers get their package sended, if not they can contact u and we
> sent again, we help BIB

Already in this forum we can see people complaining about non-delivery on a daily basis, but SEP/BIB always claimed to be a shop with much more customers than just those from Menshelp. This means: What we see here in this forum is just a small percentage of actual complaints, there must be a few times more...

The big advantage from a MH member compared to all the other ones is though: They can complain on this public thread and will usually get their order after the second or third attempt. But, what about all the countless customers, that dont know this forum? What about all the customers that dont know DutchDiscounter is helping SEP/BIB? They will never reach you because of an allegedly "spam filter".

And what about PostNL, you say they are responsible for lots of complaints. Seriously, shouldnt you re-think about your OPSEC? I mean if it would be true that they are responsible for so many lost packages, that could mean the police is catching up on you and you are going to be caught In this situation it would be a smart move to pause your business and fix the error. Resolving problems first before continuing business would also be fair to your customers. I would recommend to change location of sending, type of envelope etc. on a regular basis. But you know what? PostNL is actually very reliable, i receive many letters and packages from them, never ever failed and always fast. The problem must be on your side

To be honest i feel stupid for saying all this, because you are in this business for many years now, and you should know how to keep a business smooth an running

Hallo Mods und Admins, ich hoffe es ist ok das ich den Shop auf Englisch anschreibe, damit kommen die offenbar besser zurecht. Auch hoffe ich, mein Beitrag ist ok und wird freigegeben. Zudem würde ich euch gerne dazu anregen eure Haltung zu den bzw. DEM Shop(s) DD/SEP/BIB zu überdenken. Das ist ja nichts, was man bedenkenlos einem guten Freund empfehlen kann - ganz im Gegenteil! Wegen der schlechten Kommunikation (die nur über das Forum zuverlässig funktioniert) und den vielen abhanden gekommenen Bestellungen sollte man doch eher warnen... Ganz unabhängig davon, dass im Fall einer Forumsbeschwerde nachgeliefert wird...

we can help you if you sent us your question and order nr here by PN/Intern mail at Menshelp or by our email from Dutch Discounter: dutchdiscounter@hotmail.com we helping BIB/SEP. We don t know what reach them by email and what is solved there, we only know its bussier than ever and that's not possible when a lot goes wrong

107998 3SKAAG197596918
107960 3SKAAG7843589
108010 3SKAAG4575454
107957 3SKAAG1241261
106350 3SKAAG5550896
108050 3SKAAG5186295
108032 3SKAAG8450700
108041 3SKAAG2304126
107947 3SKAAG2928553
108026 3SKAAG144674787
108011 3SKAAG6145629
108022 3SKAAG9674447
108021 3SKAAG3977835
108016 3SKAAG5132091
108065 3SKAAG7633702
108054 3SKAAG0452314
108066 3SKAAG830890534
108064 3SKAAG830517321
108055 3SKAAG6652107
108053 3SKAAG9460810
108046 3SKAAG3207588

Bei mir gibt es gleiche oder ähnliche Probleme. Bestellung aufgegeben, Summe überwiesen. Seitdem keine Änderung im Auftragsstatus bei der Auftragsübersicht. Steht immer noch auf "Bezahldetails versendet".
Verschiedene Emails werden nicht beantwortet. Weder auf die hier angegebene, noch auf die Shop-Adresse. Langsam wird es ärgerlich, da sich dieses Verhalten ja anscheinend häuft.

108088 3SKAAG9394250
108092 3SKAAG7430251
108009 3SKAAG6961390
108100 3SKAAG3179882
106989 3SKAAG8395897
108046 3SKAAG5482053
108085 3SKAAG4513702
108083 3SKAAG0783530
108065 3SKAAG7892560
108078 3SKAAG7446803
108091 3SKAAG8824613
108054 3SKAAG1675613
108072 3SKAAG4801559
108089 3SKAAG201220789
108069 3SKAAG4527915
106397 3SKAAG9092859
108082 3SKAAG0585096
108080 3SKAAG542364764
108095 3SKAAG8851822
108087 3SKAAG2769971

Marcella72 hat geschrieben: ↑Mittwoch 25. Mai 2022, 15:44 Bei mir gibt es gleiche oder ähnliche Probleme. Bestellung aufgegeben, Summe überwiesen. Seitdem keine Änderung im Auftragsstatus bei der Auftragsübersicht. Steht immer noch auf "Bezahldetails versendet".
Verschiedene Emails werden nicht beantwortet. Weder auf die hier angegebene, noch auf die Shop-Adresse. Langsam wird es ärgerlich, da sich dieses Verhalten ja anscheinend häuft.

why you don t sent your order nr by pn/intern mail here at Menshelp so we can help you?, we give by receiving complains with order nr's 100% guranty, but emails can be not delivered by spamfilters... so you can often read here in this topic, that s why we ask by intern mail here at Menshelp so we can help you,

se we are waiting for your pn/inten mail with your order nr here at Menshelp, so we can help you